FAQs

FAQ - Indigenous Craftsmanship

1. What types of products do you offer on Artisanat Autochtone?
We offer a diverse range of indigenous craft products, including dream catchers, talking sticks, necklaces, and other unique crafts, all made with care and respect for indigenous traditions.

2. Where are your products made?
All our products are made by an indigenous artisan while respecting ancestral traditions and artisanal techniques.

3. How can I place an order?
You can place an order directly on our website by selecting the desired products and following the payment instructions. If you have any questions or specific needs, do not hesitate to contact us via our contact form.

4. What are the delivery times?
Delivery times vary depending on your location. Typically, orders ship within 3-5 business days.

5. How can I track my order?
After shipping, you will receive a confirmation email and can communicate with us at any time.

6. What is your return and refund policy?
We accept returns within 14 days of receiving your order. Products must be returned in their original condition. For more information on our returns and refund policy, please visit our dedicated page.

7. Are your products ethically made?
Yes, all of our products are made with respect for indigenous traditions and artisan techniques, with a commitment to ethical and sustainable practices.

8. Can I customize a product?
We offer customization options for certain products. To discuss the options available, please contact us directly via our contact form.

9. How can I contact customer service?
For any questions or concerns, you can contact us via our contact form on the site or by email at atelier-nutshimit@outlook.com.

10. Do you offer international delivery services?
Yes, we offer international delivery services. Delivery costs and times vary depending on the destination.